Go Oral Care Terms and Conditions

Services T&Cs

1. Introduction

These terms and conditions ("Terms") govern the provision of dental services by Go Oral Care (Hugo Health Group Inc) ("the Practice", "we", "us", or "our") and apply to all patients ("you" or "your") receiving dental care and services at our clinic. By booking an appointment, you agree to be bound by these Terms.

2. Appointments

2.1. Appointments can be booked online, by phone, or in person. You must provide accurate and complete personal and contact information when booking an appointment.

2.2. Please arrive at least 10 minutes before your appointment. Late arrivals may result in a reduced treatment time or rescheduling of the appointment at our discretion.

2.3. If you need to cancel or reschedule an appointment, we require at least 24 hours notice. Please provide sufficient information to avoid a cancellation fee.

3. Fees and Payments

3.1. The fees for dental services the Practice provides will be based on our current fee schedule, which is available upon request. We reserve the right to change our fees at any time without notice.

3.2. Payment for dental services is due at the time of service unless other arrangements have been made in advance.

3.3. We accept various forms of payment, including credit/debit cards and direct EFT or cash deposits at the branch. We also offer financing options and can assist with insurance claims if applicable. We do not accept any cash on the premises for the safety of our patients and team.

4. Treatment Consent

4.1. Before any dental procedure, you will be provided with an explanation of the risks, benefits, and alternatives. Your informed consent will be obtained before proceeding with any treatment.

4.2. You can refuse or discontinue treatment at any time; however, you acknowledge that doing so may negatively affect your oral health.

5. Patient Records and Privacy

5.1. We maintain electronic records of your dental treatment and personal information. These records are kept confidential under applicable laws and regulations.

5.2. We may share your information with third parties, such as dental laboratories or insurance companies, as necessary to provide you with dental services or process claims.

5.3. You may access your dental records by logging onto the patient portal.

6. Liability

6.1. The Practice shall not be liable for any injury, loss, or damage suffered by you as a result of the dental services provided, except to the extent that our negligence or breach of these Terms causes such injury, loss, or damage.

7. Complaints

7.1. If you have any concerns or complaints about the dental services provided by the Practice, please discuss them with your treating dentist or contact our office to address the issue.

8. Changes to Terms

8.1. We reserve the right to modify these Terms at any time. Any changes will be posted on our website.

9. Governing Law

9.1. These Terms shall be governed by and construed under the laws of the jurisdiction where the Practice is located. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

10. Contact Information

If you have any questions or concerns about these Terms or our dental services, please get in touch with us at:

Go Oral Care (Hugo Health Group Inc)
3 Carnation Street
011 475 1320

Promotion & Product T&Cs

2022 February Zoom Teeth Whitening Discount:

All patients who book any Zoom Whitening Treatment from 2 -28 February 2022, will receive R500 off their full treatment cost, when they use the code LOVE500 when making their appointment online or in-store.

Discount code is valid for one use per customer.

Subject to stock and appointment availability.


2021 Summer Zoom Whitening Promo:

All patients who book, pay and complete all 3 Zoom appointments between 12 October 2021- 30 November 2021 are eligible to stand a chance to win a Curaprox Hydrosonic Easy Electric Toothbrush worth R2 700.

1 patient 1 entry.

While Zoom stock lasts.

Winner will be drawn randomly and contacted via telephone or email to receive their prize.


December 2020 Festive Influencer Campaign:

Customers using a discount code provided by an Influencer can use the discount code as follows:

- 10% off all products online and in-store until 31 January 2021 - 1 use per customer only.

- 10% off the full Zoom Whitening Treatment (valued at R4680). Valid until 31 January 2021 - 1 use per customer only. The cost of the treatment must be paid in full upfront, and all 3 appointments must take place before the promotion ends on 31 January 2021. While stocks last. Based on appointment availability. 


May and June ZOOM Teeth Whitening Special 2020:

Normal price: R6 800
Zoom Whitening Special: R4 080 (40% OFF)

This includes all 3 Appointments- including Consultation, Teeth Cleaning, 3 x in -chair ZOOM whitening sessions, PLUS the take home top up kit.

*While Stock’s Last
*Total to be paid upfront
*Valid until 30 June 2020. All appointments to take place during May/June 2020.


Email Subscribers Coupon Code:

As of 25 February 2020, website visitors who sign up to our email list will receive a coupon code for 10% off their next online product order.

One use per customer.

Go Oral Care is subject to revise or remove this discount code at any time.

Instagram Teeth Cleaning Giveaway with Nondi-t February 2020:

This giveaway will take place on Nondi_t Instagram page. One winner will receive a free Teeth Cleaning Session, valid until 30 April 2020. Prize is not exchangeable for cash. The winner is responsible for visiting our branch at Nicolway Shopping Centre, Bryanston to claim their prize. Winner selected by Nondi_t. Standard T&C's as per our Facebook page apply.


Instagram Curaprox Hydrosonic Ortho Giveaway October 2019:

Please review the full T&C's for this competition on the Go Oral Care Facebook page: https://www.facebook.com/gooralcare/notes/

Hot 91.9FM Radio Promotion Terms and Conditions September 2019:

The promotion entitles all patients who book and complete their full Zoom Whitening Treatment (3 appointments) in September 2019, receive a FREE full size Curaprox Black is White Whitening toothpaste.

Hot 91.9FM Radio Competition Terms and Conditions March/April 2019:

All prize winners are able to redeem their prize (treatment and goodie bag), as detailed in their winner voucher, by 30 September 2019.